Common Issues

Why am I locked out of my account?

How do I delete my Rent Application account?

What if Applicants do not have a Social Security Number?

How to submit an application without an SSN and what to expect

How do I read a credit report?

Help interpreting the information in a credit report

How do I reset my password?

Steps to reset your password and get logged into your account.

How do I update my username/ email address?

How to Whitelist Rent Application Emails

How to make sure you never miss an important email

Credit Report Score "N/A"

Understanding why some reports return "Not Scored Due to Insufficient Credit"

Report Accuracy Policy

Last Updated: 10/09/2024