Article suggestions

Home
Common Issues

Common Issues

Account issues that may affect all user types

Why am I locked out of my account?
How do I delete my Rent Application account?
What if Applicants do not have a Social Security Number?

How to submit an application without an SSN and what to expect
How do I read a credit report?

Help interpreting the information in a credit report
How do I reset my password?

Steps to reset your password and get logged into your account.
How do I update my username/ email address?
How to Whitelist Rent Application Emails

How to make sure you never miss an important email
Credit Report Score "N/A"

Understanding why some reports return "Not Scored Due to Insufficient Credit"
Report Accuracy Policy

Last Updated: 10/09/2024
Criminal & Eviction Report Delays